Your information and confidentiality
Privacy Policy
A clear explanation of how Nu Nest Counselling collects, uses and protects the information you share.
Effective 22 July 2026. Please read this page alongside the privacy and appointment terms relevant to your session.
Information we collect
We collect only the information reasonably needed to respond to enquiries, arrange sessions and provide counselling safely.
- Name, age group and contact details
- Preferred service, language and appointment time
- A brief reason for seeking counselling
- Booking, payment and communication records
How information is used
Information is used to respond to you, assess suitability, manage appointments and payments, deliver online sessions, maintain appropriate professional records and meet legal, safeguarding or ethical obligations. Personal information is not sold or used for unrelated advertising.
Confidentiality and its limits
Counselling information is treated as private and confidential. Information may be shared with your consent, when required by law, for appropriate professional supervision, or when there is a serious and immediate safety concern. These limits are discussed before counselling begins.
Security, retention and your choices
Trusted providers may support booking, payment, communication, video sessions and hosting. Reasonable safeguards are used and records are retained only as required for professional and legal purposes. You may use the private enquiry form to request access, correction or raise a privacy concern.
Questions about this information?
Use the private enquiry form to contact Nu Nest Counselling. Please avoid sending sensitive clinical information in your first message.